Refund Policy

UAE Shipping (Aramex — Last Mile Delivery)
We partner with Aramex for fast and reliable delivery within the UAE.

• Delivery timeframe: 48 to 72 hours
• Tracking information is provided once your order is dispatched.

International Shipping
We ship worldwide using trusted logistics partners.

• Delivery timeframe: 72 hours to 1 week, depending on destination and customs clearance.
• Tracking details will be shared once your order is shipped.

Order Processing Time

• Orders are processed within 24–48 hours (excluding weekends and public holidays).
• Processing may take longer during peak sale periods.

Return & Exchange Policy

We accept returns and exchanges within 14 days from the date of delivery.

Items must be:

• Unused
• Unwashed
• In original condition
• With all original tags and packaging attached

We do NOT accept returns or exchanges for:

• Used or worn items
• Washed items
• Items without tags
• Damaged or altered products
• Final-sale items (if applicable)

Exchanges

Exchanges are processed based on stock availability.
If the requested size or color is not available, you may choose another item or request a refund (if eligible).


 

Refund Policy

Once we receive and inspect your returned item, we will notify you of approval or rejection.

Approved refunds:

• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
• Shipping fees are non-refundable.

Refunds are NOT issued for:

• Items that are used, washed, or without tags
• Items not returned in original packaging
• Items outside the 14-day return window
• Items purchased during final clearance (if applicable)

If your refund is delayed, please first check with your bank or card provider, as processing times may vary.

How to Request a Return or Refund

Please contact us at info@athlekt.com with the following:

• Order number
• Item(s) you want to return
• Reason for return
• Photo(s) if applicable

Our support team will guide you through the return process.