Refund Policy

1. Refund Eligibility

Refunds are available only for orders that meet the eligibility requirements outlined below.

1.1 Refund Window

Refund requests are valid only for items returned within 14 calendar days from the courier-confirmed delivery date.

The 14-day period begins on the date the courier marks the order as delivered, including confirmation via scan, OTP, signature, or delivery to reception or security personnel.

After 14 days from the confirmed delivery date, no refund, return, or exchange requests will be accepted under any circumstances.

1.2 Order Completion Requirement

Refunds are applicable only for orders that have been:

  • Successfully delivered
  • Paid in full

Orders that are:

  • Refused at delivery
  • Returned due to non-payment
  • Marked as a failed delivery due to an incorrect or incomplete address
  • Returned due to customer unavailability or non-response
  • Cancelled after dispatch due to customer fault

are not eligible for refunds.

1.3 Item Condition Requirements

To qualify for a refund, returned items must:

  • Be unused, unworn, and unwashed
  • Be undamaged and free from stains, odors, deodorant marks, makeup marks, pet hair, or signs of wear
  • Be returned in the same condition as initially delivered
  • Include all original tags attached
  • Be returned in original packaging
  • Items failing inspection will not be eligible for refund approval.

1.4 Communication and Verification

To process a refund request, customers must:

  • Submit the request within the 14-day window
  • Provide a valid order number
  • Provide a valid and reachable mobile number for coordination and verification
  • Respond to follow-up communication within a reasonable timeframe

Failure to provide accurate information or failure to respond to communication may result in cancellation of the refund request.

1.5 Promotional and Bundled Orders

For promotional offers, bundled purchases, or free gift campaigns:

  • All items included in the promotion must be returned together
  • Free gifts must be returned unused and in their original condition
  • Partial returns of promotional orders may result in refund adjustments or rejection

Refund amounts may be recalculated if promotional conditions are no longer met, including free shipping thresholds.

1.6 Non-Refundable Cases

Refunds will not be issued for:

  • Items returned outside the 14-day window
  • Items failing inspection
  • Final sale or clearance items
  • Hygiene-sensitive items
  • Orders refused at delivery
  • Orders returned due to incorrect address or customer unavailability
  • Shipping and handling fees, except where the return is due to Athlekt error


2. Refund Processing

Once a returned item is received and approved, refunds are processed to the original payment method only.

Processing Timeline

  • Inspection and approval: 2–3 business days after return receipt
  • Refund posting: 5–10 business days, depending on the payment provider

Actual posting timelines may vary depending on the customer’s bank or financial institution.


3. Refund Method by Payment Type

3.1 Card and Online Payments

Refunds are processed strictly to the original card or payment method used at checkout.

3.2 Tabby Payments

Orders paid via Tabby are refunded only through Tabby, in accordance with Tabby’s refund and settlement process.

  • Cash refunds are not available for Tabby orders
  • Refund timelines are governed by Tabby, and may differ from card payments

Athlekt does not have control over Tabby’s internal refund processing timeline.


3.3 Cash on Delivery (COD)

For eligible COD returns, refunds may be issued in the form of Store credit only.

Shipping and handling fees are non-refundable for COD orders returned due to refusal, non-response, or incorrect address.


4. Refund Adjustments

Refund amounts may be adjusted to account for:

  • Promotional discounts applied at purchase
  • Free shipping thresholds are no longer met after the return
  • Returned promotional bundles or free gifts

If returning part of an order invalidates a promotion, the refund will be recalculated accordingly.


5. Currency and Exchange Rates

Refund amounts may vary due to currency exchange rates applied by banks or payment providers. Athlekt is not responsible for exchange rate differences, international transaction fees, or bank charges.


6. Chargebacks and Payment Disputes

Customers are encouraged to contact Athlekt support before initiating a chargeback or payment dispute.

Unresolved or fraudulent chargebacks may result in:

  • Account suspension
  • Restriction of payment methods
  • Refusal of future orders

Transaction records, communication history, and proof of delivery may be shared with financial institutions during dispute resolution.


7. Right to Refuse Refund

Athlekt reserves the right to refuse refund requests that:

  • Do not meet eligibility criteria
  • Show signs of excessive, repetitive, or abusive return behavior
  • Appear fraudulent or misleading